Ground Handling

Airport Handling: Understanding the core functions of airport ground staff, including passenger services, check-in procedures, and customer assistance.

Ramp Procedures: Gaining knowledge of ramp operations, aircraft marshalling, loading and unloading procedures, and safety protocols.

Special Handling Procedures: Learning the requirements for handling special categories of passengers, such as unaccompanied minors, VIPs, and passengers with reduced mobility. Baggage Handling: Understanding the processes involved in baggage tagging, sorting, loading, and unloading, as well as handling lost or damaged baggage claims.

Airport Terminal: Familiarizing with the layout and operations of airport terminals, including security checkpoints, boarding gates, and passenger flow management.

Arrival Procedures: Mastering the procedures for handling arriving flights, including passenger disembarkation, customs, immigration, and baggage claim.